Enterprise Information Solutions for the Hospitality Industry
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MICROS Systems, headquartered in Columbia, US, is one of the leading worldwide designers, manufacturers, marketers and service providers of enterprise information solutions for the global hospitality and specialty retail industries.
Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide.
Following the acquisition of Snow Valley in 2011 and TIGGlobal in 2009, the MICROS eCommerce Services team in Europe now provides strategic platforms, integrated web and mobile applications, bespoke software development, web design, user experience, online marketing, social media and e-distribution services to retailers, hotels, restaurants, stadia, casinos and other leisure and entertainment businesses.
Enterprise-wide integrated information technologies
Through its global markets subsidiary, MICROS-Fidelio International, MICROS continues to strengthen its worldwide position as one of the premier providers of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become the standard in the industry with over 26,000 installations worldwide. Its enterprise solutions include:
- Fully integrated hotel systems encompassing property management systems
- Sales and catering systems
- Central reservation systems
- Customer information systems
- Revenue management systems
- An internet / global distribution system-based hotel reservation service called myfidelio.net
- E-commerce solutions
- Installation and support services associated with the various software products
Through its global distribution and service network, MICROS-Fidelio serves all segments of the market, including luxury, upscale, mid-price, economy, budget, full service, specialised service and limited service hotels.
Golf and country clubs
There is a large customer base through MICROS presence in the corporate hotel market and the company is also targeting the independent market.
Spa and leisure
There is a large customer base through MICROS presence in the corporate hotel market and the MICROS company target is to gain a substantial footprint in the independent and leisure market.
Restaurant information systems
MICROS is one of the global brand leaders in the restaurant information system industry, with more than 330,000 installations worldwide. MICROS provides restaurant information systems comprising hardware and software for point-of-sale (POS) and operational applications, as well as a suite of back office applications that include inventory, labor, financial management, and other centrally hosted enterprise applications.
MICROS is the only full systems solutions provider for all market segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market.
For large enterprises MICROS provides a scalable solution to manage the very large and very complex operational requirements associated with hotels, casinos, airports, theme parks, stadiums and cruise lines.
Stadiums, arenas and casinos
Simphony and the MICROS 9700 HMS is designed for large leisure and entertainment venues, which include resorts, casinos, airport and other travel-related food service concessions, stadiums/arenas, theme parks, table service and quick service restaurants in hotels, and larger stand-alone restaurants. MICROS is one of the global brand leaders in this market and installations encompass among others Emirates and Wembley.
The Fidelio Cruise PMS enables cruise ships to manage their reservations and on-board operational needs including check-in and check-out, point-of-sale, passenger and crew administration, invoicing, maintenance tracking and passport document management. MICROS is the brand leader with more than 170 cruise ship installations worldwide.
eCommerce is dramatically changing the way that we shop, eat, travel, and spend our leisure time. At MICROS, we work with our customers to ensure that web and mobile technologies are an integral part of their business strategy and operations. eCommerce is not an add-on; using web and mobile to increase sales, deliver a fantastic customer experience, and keep costs to a minimum relies on having a clear strategic vision and seamless integration with your other systems. This is what MICROS provides.
Installation, maintenance, software and training services
MICROS services include system installation, operator and manager training, on-site hardware maintenance, customised software development, application software support, credit card software support, systems configuration, network support and professional consulting.
MICROS offers software-hosting capabilities, which enable customers to use the software without investing in hardware and a network. There are a 24 hours per day, seven days a week (24/7) product specific help desks in numerous locations.
MICROS implemented data centres in Frankfurt; Ashburn and Manassas, Virginia; Buenos Aires, and Singapore in conjunction with third-party vendors to serve as hosting centres for customers deploying its various hosted and application service products. This relationship enables MICROS to more efficiently deploy its hosted solutions globally.
MICROS continues to add to its portfolio with the strategic acquisitions of hospitality solutions, including International, Indatec, JTECH Communications, OPUS 2 Revenue Technologies, RedSky IT, Tangent POS and several large distributors of the MICROS product line. MICROS' longevity, financial stability, consistent profitability, product innovation and service, are leading contributors to success in the hospitality and retail technology industries.